New Jersey Surgery Center

I am adding some comments to provide an update on my experience with New Jersey Surgery Center. It has now been seven weeks since my procedure, and I still have not received a refund for the amount I overpaid. As a result, I am unable to use my benefits card. The only person I have been able to reach is Lynnette, who has tried to assist. However, each time I contacted her, I was not given a clear or definitive timeline for when the refund would be processed. This experience is in stark contrast to what occurred prior to my surgery. I was urged to pay the full amount upfront just a day before the procedure, without a clear explanation of the charges. This practice does not align with standard guidance from medical insurance providers, which generally does not require patients to prepay in full before services are rendered. In addition, I was not provided with an itemized receipt for the charges. Good customer service is not measured during routine interactions, but rather in how issues are handled when they arise. In this case, the lack of transparency, timely communication, and resolution has been disappointing. ----------------------------------------------------------------------------------- Review, April 2, 2026 I had eye surgery at New Jersey surgery center in March 2026. Unfortunately, this was one of the worst experiences I’ve ever had with a medical facility. While the surgeon was excellent, the billing and customer service were extremely poor. Two days before my surgery, I received a text message requiring full upfront payment (about $3,400) with no breakdown or explanation. Then, the day before surgery, I received multiple calls and messages requesting a total of $4,300 to be paid immediately. I was very busy at work and had to deal with repeated interruptions, which caused unnecessary stress right before an important procedure. Because my surgery was scheduled for Monday morning, I felt pressured to pay the full amount upfront after being told the procedure might not proceed otherwise. When I paid over the phone, I clearly instructed them to charge $2,000 to one card and the remaining balance to another. However, without informing me, they attempted to charge the full amount to the first card, which was declined due to limits. They then charged the entire amount to the second card without my consent, creating complications for reimbursement from my benefits account. On the morning of the surgery, a front desk staff attempted to charge my card again for another $4,300 without asking, only realizing afterward that I had already paid. I was told this was due to their policy because some patients do not pay their bills. This does not excuse the lack of professionalism and care. After the surgery, my insurance processed the claim and paid the center, and it turned out I had been overcharged by nearly half of the total amount. Getting a refund required additional time and effort on my part. Despite being charged $3,400 as a facility fee, I was not even informed of the standard preoperative NPO (nothing by mouth) instructions. As a healthcare worker, I followed this precaution on my own. Additionally, I was told I would receive a postoperative follow-up call, but no one contacted me the next day. On the day of surgery—one of the coldest days (around 20°F)—the facility did not have adequate heating. I waited for over two hours in a very cold room and was shivering the entire time. This was extremely uncomfortable and unacceptable for patients. Overall, the billing practices and customer service were disorganized, stressful, and unprofessional. I would strongly caution others to carefully review charges and communications when dealing with this facility.

Great care here

From the sign-in desk to I woke up from anesthesia my experience was excellent. The staff is very caring and and checking on you to make sure you’re ok and keep you updated on when you can expect to be in the operating room room for surgery which was a very short wait. Dr. Hornstein and his PA Kyle were exceptional on my entrance into the operating room. Making me feel comfortable before my anesthesia kicked in. Stephanie and Amanda are wonderful nurses as well making sure I was ok before and after surgery. 100% a 5 star surgery center.

100% recommend Excellent service, so nice personal, nurses so patient and kind with patients :) doctors are professional, I didn’t feel any pain in my surgery! Excellent service and customer service since you check in everybody is so nice with you!

The staff is very kind and welcoming. They show a high degree of competence and care. I would recommend this surgery center to anyone.